Customer Service

Using data and analytics to support students; improving satisfaction, retention and graduation rates.

The challenge

Universities and colleges don't have enough useful data about students and how they are learning. What they have they don’t analyse and interpret. They are missing opportunities to use technology to provide feedback to students. They need to support staff who could be using analytics and a standard set of tools and technologies to monitor and intervene.

Purpose

To share and prioritise ideas on how best to address the challenge of learning analytics. The timescale is to collect and prioritse some ideas by the end of August. The ideas are being collated from a series of stakeholder discussions from June-August and will feed into a prioritisation workshop in September.

Consultation

The consultation has resulted in three priority areas have been chosen to work on over the next two years and further details are available from the Learning Analytics Blog. The ideas list will be captured and reviewed over time.

Jisc provides digital solutions for UK education and research.

Ideascale is being used to support a Jisc project but is not affiliated with or funded by Jisc in any way.

Campaign: Customer Service

Research: Code of Practice for Analytics

Develop a code of practice for institutions on use of learner analytics and student data. The code should explore ethical issues, good and bad practice, legal requirements and how to do learner analytics in a positive way.

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